4 Tips for Commercial Landlords to Build Strong Tenant Relations

4 Tips for Commercial Landlords to Build Strong Tenant Relations

A bustling commercial complex where tenants not only operate their businesses but actively contribute to the vibrant community within. Each storefront is more than just a space for transactions. It's a hub for collaboration!

These relationships between landlords and tenants don't arise by chance. They're carefully nurtured.

But how do you make this commercial real estate dream a reality? We can help.

Let's go through our top tips for building tenant relations with Connecticut clients.

1. Communication

Provide tenants with clear channels of communication such as email, phone numbers, and a designated property management office. Make sure tenants know how to reach you or your property management team for any inquiries or concerns.

Keep tenants informed about any developments or changes related to the property. These could include maintenance schedules, renovations, or policy updates. Sending out regular newsletters or bulletins can help keep tenants in the loop.

Keep up a professional and courteous manner in all interactions with tenants, even when addressing challenging situations or conflicts. Treat tenants with respect and empathy, and strive to resolve issues amicably.

2. Professional Help

You can also get professional help with your commercial real estate.

Hiring property management help can benefit you. A professional property manager can handle day-to-day operations, tenant communication, maintenance issues, and lease management, allowing you to focus on other parts of commercial real estate ownership.

Invest in ongoing real estate education and training for yourself and your team. That way, you can stay on top of industry trends, regulatory changes, and best practices in tenant relations.

Training programs offered by professional organizations, trade associations, or online platforms can help sharpen your skills and knowledge.

3. Maintenance and Repairs

Conduct regular inspections of the property to identify maintenance issues and repair needs proactively. Schedule inspections at least quarterly or semi-annually to catch problems early before they escalate.

Respond to maintenance requests and repair issues promptly. Establish clear protocols for reporting maintenance issues. Ensure that tenants know how to contact the property management team for assistance.

Develop and communicate an emergency response plan. Outline procedures for handling urgent maintenance issues such as plumbing leaks, HVAC failures, or power outages. Provide tenants with emergency contact information for after-hours assistance.

4. Be Open To Feedback

Proactively solicit feedback from tenants regularly, rather than waiting for them to initiate communication. Schedule periodic feedback sessions or surveys. That way, you can gather input on various aspects of property management, maintenance, amenities, and services.

When receiving feedback from tenants, practice active listening by attentively hearing their concerns, acknowledging their perspectives, and refraining from interrupting or dismissing their feedback. Demonstrate empathy and understanding.

Thank tenants for their feedback, regardless of whether it's positive or negative. Expressing gratitude reinforces the value you place on their input. It encourages continued engagement in providing feedback.

Build Strong Tenant Relations for Commercial Clients Today

There are so many ways you can create good tenant relations with your Connecticut commercial real estate.

Do you need help with your Niantic commercial building? PMI East Lyme has been helping professionals like you for a decade.

Contact us today.