The staff at PMI East Lyme is so committed to the PMI Brand Promise that we back it up with the Happiness Guarantee.
- EFFECTIVE COMMUNICATION
- HONESTY & INTEGRITY
- ACCURATE ACCOUNTING
- AVAILABILITY OF MANAGEMENT
We are so committed to excelling in these areas that we back it up with our Happiness Guarantee
HOW IT WORKS
If we have not satisfied the Promises listed above, we ask that you provide the reason for your dissatisfaction in writing and give us 30 days to correct the issue. If we are unable to resolve the issue, you may cancel your property management agreement without penalty.
Our conditions for the Happiness Guarantee
- A written notice is provided by the property owner to PMI East Lyme, outlining the Happiness Guarantee promises we haven’t lived up to
- PMI East Lyme has 30 day to resolve the Happiness Guarantee issues and respond back in writing to the owner the changes made
- If after 30-days, PMI East Lyme we cannot demonstrate the issues have been resolved the owner may submit a 30-day written cancellation notice
- PMI East Lyme will use the 30 days to prepare the accounts and files for transfer and ensure all outstanding invoices have been paid to vendor
PMI East Lyme strives to ensure all transition processes go smoothly for you and your tenant
What We Do As Your Niantic Property Manager
We do more than just collect rent
We work to quickly find the right tenant for your home and use our proven marketing methods to attract high-quality applicants.
Every application undergoes careful screening, with background and financial checks designed to keep your interests protected.
Getting your rent payment on time shouldn't be a guessing game. We handle all billing and get your money to you on time.
We know how to keep your property in optimal condition. We handle all maintenance requests and coordinate repairs for you.
We provide full visibility and monthly reports for your property. Access your account any time through the 24/7 Online Owner Portal.
Our regular in-person inspections allow us to identify potential problems in advance & keep your home healthy.
If a tenant relationship ever takes a turn for the worse, we can process the eviction for you & minimize its impact on your bottom line.
We monitor the laws and insurance regulations that impact your home & work to ensure that your property is legally compliant.
For owners of second homes who want the security of knowing their home is being watched and cared for while they are away.